By creating an account with us LENUSA, Inc (“LENUSA”) you declare 18 (eighteen years) old or older and agree to the following terms and conditions. Further, by accessing, browsing and/or using our site and/or services, you are deemed to accept the terms of service and agree to be bound by this agreement with respect to the use of that site. If you do not wish to be bound by this agreement, you may not access, browse or use the site or any services we provide.
These terms of service, including any revised agreements that we may post from time to time, state the agreement ("agreement") under which LENUSA provides you with various services, currently located at lenusa.com, and any other successor sites and other related resources, such as mobile applications (Collectively referred as "site"). All services provided by LENUSA on the site are collectively referred to as "services".
You may not use the Services and may not accept these terms if (a) you are not of legal age in your jurisdiction to form a legally binding contract with LENUSA, or (b) you are not allowed to receive the Services under the laws of USA, your country of residence, the country in which you are located or are otherwise legally barred.
LENUSA grants you a limited, nonexclusive, nontransferable, revocable license to use the Services subject to the restrictions set forth in these Terms of Service.
All right, title, and interest in and to the Site and Services are and will remain the exclusive property of LENUSA and its licensors, including all Intellectual Property Rights (as defined below) therein, even if LENUSA incorporates any of your Feedback (as defined below) into subsequent versions. The Site and Services are protected by copyright, trademark, and other laws of both the United States and foreign countries. Except as expressly permitted in these Terms of Service, you may not reproduce, modify or prepare derivative works based upon, distribute, sell, transfer, publicly display, publicly perform, transmit, or otherwise use the Services. You may not copy or modify the HTML or other code used to generate web pages on the Site. All feedback, comments, and suggestions for improvements (the "Feedback") that you provide to LENUSA, in any form, and any contributions you make to the Site by posting content and communicating with other LENUSA users via posts to forums on the site ("User Posts") will be the sole and exclusive property of LENUSA. You will not earn or acquire any rights or licenses in the Services or in any LENUSA Intellectual Property Rights on account of these Terms of Service or your performance under these Terms of Service.
Your use of our Site is also subject to the other policies, disclaimers and guidelines we post on such Site from time to time.
Currently, LENUSA offers both a restricted free service ("Free Service") with a limited set of services and paid premium services ("Premium Services") which will be listed on either LENUSA site or mobile application. You may hire separately Premium Services by placing individual orders. More information on the types of services that LENUSA offers can be found in Pricing section or on the description of each service. Please read this document in its entirety regarding account restrictions. Also, you agree to review prices and features of every service before placing an order. LENUSA reserves the right, at any time, to change or impose fees for Free Service and Premium Services. Unless otherwise specified in the description of Premium Services, sell or value added taxes, when applicable, shall be included in prices shown or displayed at the site.
LENUSA does not have an established maximum number of transaction, transmissions, or level of storage used in connection with the either Free Service or Premium Services. LENUSA reserves the right to set such limits, in its sole discretion, at any time. You may not send automated queries of any sort to the Site without express advance written permission from LENUSA.
A part of the Site and the Services includes links to other websites or resources and information provided by others. Because LENUSA has no control over such sites and resources, you acknowledge and agree that LENUSA is not responsible for the availability of such external sites or resources and does not endorse and is not responsible or liable for any content, advertising, products, or other materials on or available from such sites or resources. You further acknowledge and agree that LENUSA shall not be responsible or liable, directly or indirectly, for any damage or loss caused by or in connection with use of or reliance on any such content, goods or services available on or through any such site or resource. Finally, you acknowledge that such external sites and third-party tools usually have their own terms and conditions, including privacy policies, over which LENUSA has no control and which will govern your rights and obligations with respect to the use of such.
Your dealings with advertisers and third-party vendors (for instance but not limited to: music produces, event producers, musicians, venue managers, venue owners, domain name consultants and designers) found on or through the Site and the Services, including your participation in promotions, the purchase of goods or services, and any terms, conditions, warranties or representations associated with such activities, are solely between you and the third party. LENUSA does not make any representations or warranties with respect to any goods or services that may be obtained from such third parties, and you agree that LENUSA will have no liability for any loss or damage of any kind incurred as a result of any activities you undertake in connection with the use of or reliance on any content, goods, services, information or other materials available, or through such third parties, on our Site. You acknowledge that such external sites usually have their own terms and conditions, including privacy policies, over which LENUSA has no control and which will govern your rights and obligations with respect to the use of those Web sites.
You agree to comply with all applicable laws regarding your use of our Site and the Services including, without limitation, all applicable laws (as well as associated licenses and approvals) regarding the transmission of technical data exported from Sweden or the country in which you reside. You agree that you will not: (a) use the Site or the Services in any manner that harms us or the parties with which we contract; (b) modify or reroute the Site or the Services, or attempt to do so; (c) overburden, harm, limit, or disable the Site or the Services, including associated networks, or otherwise impair anyone's use of the Site or the Services.
You should not provide your password(s) to anyone else and are responsible for maintaining the confidentiality of your password(s) used for the Services. Therefore, you agree that you are solely responsible for all usage and activities under your account.
LENUSA takes intellectual property issues seriously and has a policy to response to notices of alleged infringement that comply with applicable international intellectual property law and to terminating the accounts of repeat infringers. Our policy is located here. Please note: all notices and transmissions under such policy that are not relevant will not receive any response.
You agree that you will not use the Services to post or otherwise provide any prohibited content, meaning any content that: (i) is inappropriate or offensive (such as inappropriate photographs); (ii) promotes racism, bigotry, hatred or physical harm of any kind; (iii) harasses or advocates harassment of another person; (iv) involves the transmission of "junk mail," "chain letters," unsolicited mass mailing, or "spamming"; (v) is false, misleading or promotes, endorses or furthers illegal activities; (vi) promotes, copies, performs or distributes an illegal or unauthorized copy of another person's work that is protected by copyright, trademark, trade secret or other intellectual property law; (vii) is involved in the exploitation of minors, or solicits personal information from such persons; (viii) contains viruses, Trojan horses, worms, time bombs, cancelbots, corrupted files, or similar software; or (ix) otherwise violates this Agreement or creates liability for us. LENUSA has the right (but not the obligation) to preview, review, screen, flag, filter, edit, refuse or remove any or all User Content either by itself, through third parties, or its community of users. You may find some content, including User Content, on the Site and viewed through the Services to be offensive or objectionable, and you use the Site and the Services at your sole risk with respect to such. Applicable policies regarding security, return or cancellation.
The following policies sall apply to the services described above: Security: LENUSA reserves the right to request additional information and documentation that it deems necessary and reasonable, in order to verify the identity of the User, as well as to implement measures to avoid identity theft, possible fraud or the commission of any crime patrimonial or illicit that may cause damages to LENUSA or to third parties. Cancellation: Once a free account is set up or an order of service is placed, you grant your consent in accordance the foregoing terms, the contract is deemed to be formed and to have valid consideration. Therefore, it cannot be cancelled as all orders placed by you are considered to be final. Decline: Your order can only be declined by LENUSA when it identifies a conflict of interest or reasonable risk of fraud commission. Changes and Refund: No changes or refunds are acceptable on orders that are properly placed by you and processed by LENUSA, as all orders are considered to be final.
LENUSA reserves the right at any time and from time to time to modify, suspend, discontinue or terminate the Services (or any part thereof) with or without notice. You agree that LENUSA will not be liable to you or to any third party for any modification, suspension, discontinuation or termination of the Services.
You agree that LENUSA, in its sole discretion, may terminate your access to any of the Services for any reason, including, without limitation, for lack of use or if LENUSA believes that you have violated or acted inconsistently with the letter or spirit of this Agreement. You agree that any termination of your access to the Services may be effected without prior notice, and acknowledge and agree that LENUSA may bar any further access to such files or the Services. If you use the site in violation of this Agreement, LENUSA may, in its sole discretion, retain all data collected from your use of the site and transfer it to competent enforcement agencies. Further, you agree that LENUSA shall not be liable to you or to any third party for the discontinuation or termination of your access to the Services, or collection of information notwithstanding in the case of your violation of this Agreement, even if advised of a claim for damages. You may cease using the Services at any time. You do not need to inform LENUSA if you cease using the Services.
By using the site and the services you understand and agree that: The services are provided for informational purposes only. No content on our site is intended to constitute professional advice, whether financial, legal or otherwise. LENUSA and those posting or otherwise providing information, services or material on our site are not responsible or liable for any consequences relating directly or indirectly to any action or inaction you take based on the information, services or other material on our site. Your use of the services is at your sole risk. The services are provided on an "as is" and "as available" basis. LENUSA expressly disclaims all warranties of any kind, whether express or implied, including, but not limited to, the implied warranties of title, merchantability, fitness for a particular purpose and non- infringement. LENUSA makes no representation or warranty that the services will meet your requirements, that the services will be uninterrupted, secure, current or error-free, that the results that may be obtained from the use of the services will be accurate, timely, useful or reliable, or that the quality of any postings, products, services, information or other material obtained by you through the services will meet your needs. Any material obtained through the use of the services is done at your own discretion and risk, and you will be solely responsible for any damage to computer systems or for loss of data that results from the download or use of any such material. No advice or information, whether oral or written, obtained by you from our site or through or from the services shall create any warranty not expressly stated in their terms.
You understand and agree that LENUSA is not liable for any direct, indirect, incidental, special, consequential, exemplary or punitive damages, including, but not limited to, any loss of use, loss of profits, loss of data, loss of goodwill, cost of procurement of substitute services, or any other indirect, incidental, special, consequential, exemplary or punitive damages, howsoever caused, and on any theory of liability, whether for breach of contract, tort (including negligence and strict liability), or otherwise resulting from: (1) the use of, or the inability to use, the site or the services; (2) the cost of procurement of substitute services, goods or and web site; (3) unauthorized access to or alteration of your transmissions or data; (4) the statements or conduct of any third party on our site; (5) reliance on content or postings on our site; or (6) any other matter relating to our site or the services. These limitations will apply whether or not LENUSA has been advised of the possibility of such damages and notwithstanding any failure of essential purpose of any limited remedy. Some jurisdictions do not allow the limitation or exclusion of liability for indirect, incidental, special, consequential, exemplary or punitive damages, so some of the above limitations may not apply to you and our liability will be limited to the maximum amount permitted by law.
LENUSA brand and logo are either registered trademark or protected under common law, in favor of LENUSA, Inc.. All rights reserved. All other trademarks and logos on the Site are the property of their respective owners.
The images referenced, made accessible or made available to you on the Site or by means of the Services are protected by the copyright and trademark laws of Sweden and other countries. Although you are permitted to locate and access the images through the Services, you may need to obtain authorization of the owner of such materials before using them for any purpose other than viewing on the web. For authorizations to use an image, please contact the image owner, not LENUSA. LENUSA cannot give you authorization to use the copyrighted images. LENUSA cannot guarantee that a search will not locate unintended or objectionable content and LENUSA accepts no responsibility or liability for the content of any site included in any search results or otherwise linked to by the Services, or for your use of such content.
This Agreement and the relationship between you and LENUSA are governed by the laws of the State of California (United States of America) without regard to its conflict of law provisions. You and LENUSA agree to irrevocably submit to the personal and exclusive jurisdiction of the competent courts located within the State of California. Notwithstanding the foregoing, LENUSA may seek equitable and injunctive relief in any jurisdiction.
If any provision of this Agreement is found by a court or other binding authority to be invalid, you agree that every attempt shall be made to give effect to the parties' intentions as reflected in that provision, and the remaining provisions contained in this Agreement shall continue in full force and effect.
You agree that any claim or cause of action arising out of your use of our Site or this Agreement must be filed within one year after such claim or cause of action arose or it shall forever be barred, notwithstanding any statute of limitations or other law to the contrary. Within this period, any failure by LENUSA to enforce or exercise any provision of this Agreement or related right shall not constitute a waiver of that right or provision.
We know your personal information is important to you and it is also important to us and this is why we decided to follow the basic principles and framework deriving from the comprehensive and data consumer/user-oriented legal regime established by European General Data Protection Regulation (GDPR), not only for EU Residents , but for all individuals regardless of their nationality and/or geographic location. This Privacy Statement tells you how we use your personal information and explains your rights around how we use it. Please read this Privacy Statement to understand how and why we use your personal information. If you give us personal information about another individual, please you hereby declare that you have made sure you have their permission to disclose their Personal Information and made make them aware of this Privacy Statement as it also applies to them.
“Personal Information” Or “Personal Data” means any information relating to an identified or identifiable natural person/an individual /consumer that permits the identity of an individual to whom the information applies to be reasonably inferred by either direct or indirect means, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person; “Sensitive personal information/data” means personal information/data which is, by their nature, particularly sensitive in relation to fundamental rights and freedoms of individuals and merit specific protection because if lost, compromised, or disclosed without authorization, could result in substantial harm, embarrassment, inconvenience, or unfairness to an individual as the context of their processing could create significant risks to the fundamental rights and freedoms. Sensitive information/ data may include, Social Security Number, financial information, and medical records, information revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, genetic data, biometric data for the purpose of uniquely identifying a natural person, data concerning health or data concerning a natural person's sex life or sexual orientation
We store data relevant with the service we facilitated for a venue:
Data related to an online purchase
Data related to a visit at a venue
Data related to a request for a service at the venue
Depending on the service you used, we might collect: Contact information, such as our name and street address,your phone number or email so as to be able to contact you regarding your inquiry, service purchased or inform you about future events. Information you submit to us, for example when you submit an inquiry or use our “contact us “ form or when you post in a public space on our website. We may also collect information you may post on our company’s accounts on social media. Other personal or general demographic information such as age range, date of birth or birthday (with or without year of birth) race, or gender Information regarding your Visit (budget, type of visit, visit date, etc). We may collect information about events you like or products you buy. We might collect this as part of a survey or from third parties, for example. Browsing data and other automatically generated information, such as address IP, screen resolution, browser used, operating system and settings, access times and URL and data collected through (cookies), information about the sites you visited before and after you visited our site, information about your location. If you use our mobile app, we may also access your device’s location in the background, your device’s unique identifier the type of mobile device you are using, or the operating system your computer or device is running, the app usage frequency and where you downloaded it. Billing Information (but not credit card numbers, see below).
We do not store credit card numbers, all our processing is tokenized, meaning the credit card information is sent to a processor that returns to us a token used to refer to that transaction or credit card. It is this token we also store some identifiers like the last 4 digits of your credit card, but we have no means of getting your credit card information as it resides solely with the processor. We also create a billing fingerprint for the sole purpose of detecting suspicious activities across venues.
WE use your information in order to provide our services and related business transactions. Thus we may use your information: to send you transactional communications, for instance to inform your account or a ticket purchase as well as to contact you about this policy or our website terms. to respond to your requests or questions, for instance to give you details about an event or confirm your registration for an event or contest. to improve our products and services. and improve the user experience, for the purposes of controlling, troubleshooting and improving the functionality and quality of our online services and generally to optimize and customize your experience with us ( including for instance displaying content based upon your preferences). for security purposes, in order to protect our company, our customers, or our websites. for marketing purposes, to analyze site trends and customer interests, meaning we might send you information about special promotions or offers, new features or products regardless of whether these might be our own offers or products, or third-party offers or products we think you might find interesting. use your information to make our website and products better. We may combine information we get from you with information about you we get from third parties. to use push notifications on our mobile apps, to send you alerts regarding local events.
Directly from you: When you register for a promotion or buy tickets, submit an inquiry, subscribe to our newsletter, post a comment etc. By automated means through the use of the website and app: When you visit the company's website, we may collect data from you based on your browsing and using our services. This data may include search history, address IP, screen resolution, browser you used, operating system and settings, access times and URL reference as well as data collected through cookies From third parties: If you connect to our site through a third-party service (e.g. Facebook), this third-party service may send us information, For instance, if you use an integrated social media feature on our websites or mobile applications, this-third-party social media site will give us certain information about you which may include your name and email address. Your activities on our sites and apps may be posted to the social media platforms This information varies and is controlled by or authorized by you through your privacy settings in the third party service. Friend referral : We may receive your information through a friend referral, for example, via our referral service to tell a friend about our website or to purchase a gift card. We will only use your information to provide services you/ your friend has requested. You may contact us at firstname.lastname@example.org to ask us to delete their information.
We use a cloud-based system and might use one if the following architecture depending on the venue and service used:
Amazon Web Services
Microsoft Azure Cloud
In general, we use and keep your information for as long as it is necessary or relevant for our business. We also keep information to resolve disputes, enforce our agreements and as otherwise required by law. The criteria used to determine the retention period for your information may include ( not exhaustive list): The length of time that the personal information is needed to provide our Services: in this case we retain your information for maintaining appropriate business and financial records, keeping our systems secure etc. This constitutes the basis for most of our data retention periods. The nature of the data: generally speaking, the retention period for sensitive information is shorter. Whether the personal information is processed based on your consent: in this event we shall retain your personal Information for as long as your consent remains vali, and you do not ask us to delete it. Whether we are subject to a legal, contractual, or similar obligation to retain your personal information: for example, mandatory data retention laws in the applicable jurisdiction, government orders to preserve data relevant to an investigation, or personal information retained for the purposes of litigation. At the end of the retention period, we will dispose of your personal information in a secure manner according to our data retention and deletion policies. However, some necessary personal information/data regarding your contractual relationship with the company as well as information concerning your notification on the processing of your data and your consent, where applicable, may be retained to establish the lawfulness of processing of user data by the company and the legal claims of the parties.
We will share information within the LENUSA Group of companies. We will share information with third parties who perform services on our behalf. These third-party companies provide us with support or other services such as:
a) customer support (e.g. vendors assisting us manage our online registration process or who fulfill your purchases),
b) market research
c) fraud detection and prevention services, including anti-fraud screening service
d) payment services
e) internet services, webhosting services, internet service providers and e-commerce providers, technical support
f) marketing services.
Please note that some vendors may be located outside of the United States.We will share information with our business partners, when such disclosure is deemed necessary in order to offer you the Services. For example, we may share personal information with partner venues, artists, or other third parties involved in the event for which you sell or buy a ticket. We also may share your personal data with business partners that request it to provide you with a better experience when using our services. We may share information in order to comply with the law, legal proceedings, and as authorized by law, for instance to comply with our legal requirements, enforce our User Agreement, respond to claims that a posting or other content violates the rights of others, or protect anyone's rights, property or safety. We may also share personal information with law enforcement or governmental agencies or authorized third-parties in response to a subpoena or a court order, a verified request or legal process relating to a criminal investigation or alleged or suspected illegal activity or any other activity that exposes us, you, or any other of our users to legal liability. We may share information with any successor to all or part of our business. In the event of a merger or acquisition with/by another company, we may share information with them. In such an event, we will require that the new combined entity follow this Privacy Notice with respect to your personal information. If we intend to share or handle your personal information for any purpose not covered in this Privacy Notice, you will receive prior notification of the processing of your personal information for the new purposes.
You have certain rights regarding your information: Marketing: You can opt out of receiving our marketing emails. If you do not wish to receive marketing communications from us, you can follow the instructions in any promotional message you get from us. Your device settings should provide you with instructions on how to turn off push notifications. Please not that it may take up to ten days to process your request. Keep in mind that opting out of marketing messages will not affect our communication regarding transactional messages (e.g. contacting you about your orders). Advertising : you can opt-out by following the directions provided within the applicable advertisement, or through the programs described in Cookies, Web Beacons and Similar Technologies. Please note that disabling tracking cookies does not necessarily mean that you will receive less advertising. It just means that the advertising you receive will not be tailored to your interests. You Can Access, Control, and Correct Your Personal Information: You have the right to know what personal information we maintain about you. Upon your request we will provide you with a copy of your personal information in a structured, commonly used and machine-readable format on request, and we can provide it to other companies if you request us to as well. You have the right to request the correction, completion and update of your information. You have the right to ask us to delete or restrict how we use your personal information, but this right is determined by applicable law and may impact your access to some of our Services. You have the right to object to our processing of your personal information to the extent that it is allowed by applicable law.
We respect your right to access, correct, request deletion or request restriction of our usage of your personal information as required by applicable law and we have taken steps to ensure that the personal information we collect is accurate and up to date. To see, review and change most of your personal information you may log into your account and follow the instructions. We will make changes as soon as we can. This information may remain in our backup files. If we cannot make the changes you want, we will let you know and explain why. If you contact us requesting access to your information, we will respond within 30 days. We will honor any statutory right you might have to access, modify, stop processing or erase your personal information. Keep in mind though that such rights might be restricted by applicable state or national laws. Upon your request, we will close your account and remove your personal information from view as soon as reasonably possible, based on your account activity and in accordance with applicable state and national laws. You can control tools on your mobile devices: you can turn off the GPS locator or push notifications on your phone. Each push notification has an “unsubscribe” link.
CALIFORNIA "SHINE THE LIGHT" LAW If you are California Resident and have an established business relationship with us, you can request a list of the personal information we have shared with third parties for their marketing purposes, if any. We will also give you a list of the third parties that have received your information. You can make a request one time each year. To exercise your rights, you can email us or write to us at the address below. Mention in your letter that you are making a “California Shine the Light” inquiry. We will respond within 30 days.
Our sites and apps are meant for adults. We do not knowingly collect personally identifiable information from children under 13. If you are a parent or legal guardian and think your child under 13 has given us information, you can email us. You can also write to us at the address listed at the end of this policy. Please mark your inquiries “COPPA Information Request.”
We have security measures in place to protect your information. The company, its employees, processors, assistants, have implemented appropriate technical and organizational measures to ensure, as much as possible, the most appropriate protection of personal data against accidental or unlawful destruction, loss, alteration, unlawful disclosure or access to them and any unlawful processing, as well as to ensure the possibility of restoring availability and access to them. The standard security measures we use will depend on the type of information collected but may include (not exhaustive list) firewalls and data encryption, physical and electronic access controls to our data centers, use of unique and complex passwords, regular change and renewal in case of reassignment/exit of employees, strict designation of roles, work tasks and processing of staff data, in accordance with the organizational chart and the principle of accountability and transparency. However, we need to remind you that despite all technical and organizational security measures, online transactions always bear a risk. Thus, we cannot promise that your use of our sites will be completely safe, and we encourage you to use caution when using the Internet (e.g. not sharing your passwords). If you think that an unauthorized account has been created using your name, contact us at email@example.com
Under California law any business or entity to which the statute applies shall disclose any breach of the security of the system following discovery or notification of the breach in the security of the data to any CA resident (1) whose unencrypted PI was, or is reasonably believed to have been, acquired by an unauthorized person, or (2) whose encrypted PI was, or is reasonably believed to have been, acquired by an unauthorized person and the encryption key or security credential was, or is reasonably believed to have been, acquired by an unauthorized person and the person or business that owns or licenses the encrypted information has a reasonable belief that the encryption key or security credential could render that PI readable or useable. If the breach relates to computerized data that includes PI that we do not own we shall notify the owner of the information of any breach of the security of the data immediately following discovery if the PI was, or is reasonably believed to have been, acquired by an unauthorized person. Such disclosures shall be made in the most expedient time possible and without unreasonable delay, consistent with the legitimate needs of law enforcement and any measures necessary to determine the scope of the breach and restore the reasonable integrity of the data system.
If you live outside of the United States, you understand and agree that we may transfer your information to the United States. This site is subject to U.S. laws, which may not afford the same level of protection as the applicable laws in your country.
If you have any questions about this Policy or other privacy concerns, you can email us at firstname.lastname@example.org Please do not include your credit card number or other sensitive information in your email. You can also write us at:
127 E TULARE AVENUE
TULARE CA 93274